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Bachi Apparel – Return, Refund & Exchange Policy

“Treat Yourself, Don’t Cheat Yourself!”

As a small business that partners with a print-on-demand supplier, all our items are made uniquely per order. We value transparency, compliance with international regulations, and—most importantly—our customers. Below is our detailed return policy by country to ensure clarity and compliance with Google Merchant Center standards and local consumer laws in Canada, the USA, and the UK.

GENERAL POLICY (Applicable to All Countries)

• Custom-Made Products: All items are made to order, meaning returns or exchanges for size, color, or change-of-mind cannot be accepted.

• Damaged or Faulty Items: We offer a free replacement or full refund if your item is damaged or has a manufacturing defect.

• Reporting Period: Contact us at bachiapparel@gmail.com within 15 days of delivery. Include clear photos of the issue (and group photos if multiple items are affected).

• No Returns Required: You do not need to ship the product back to us. 

• Restocking Fees: We do not charge restocking fees.

• Unsuccessful Deliveries: Eligible for refund or replacement. Refunds are processed in your local currency.

Country-Specific Policies

🇨🇦 Canada – Return, Refund & Exchange Policy (EN)

✅ Return Eligibility

• Custom Products: Our items are custom-made and exempt from mandatory return policies under most provincial laws.

• Defective or Damaged Items: Covered under the Canada Consumer Product Safety Act. Eligible for a refund or free replacement.

🔁 Return Process

• Timeframe: Contact us within 30 days of delivery at bachiapparel@gmail.com.
• How: Send your order number and clear photos. No need to return the item.
• Refund Timeframe: 5–15 business days in CAD.
• Return Shipping Fees: None.
• Restocking Fees: None.

📌 Structured Data Compliance

• returnPolicyCountry: "CA"
• returnMethod: Refund or replacement
• returnFees: None
• returnWindow: 30 days

• itemCondition: Not required to return

🇨🇦 Canada – Politique de retour, de remboursement et d'échange (FR – Québec)

✅ Admissibilité au retour

• Produits personnalisés : Nos articles sont fabriqués sur commande et sont exemptés de l’obligation de retour selon la plupart des lois provinciales.

• Articles défectueux ou endommagés : Conformément à la Loi canadienne sur la sécurité des produits de consommation, vous pouvez demander un remboursement ou un remplacement gratuit.

🔁 Processus de retour

• Délai : Contactez-nous dans un délai de 30 jours après la livraison à bachiapparel@gmail.com.

• Comment faire : Envoyez votre numéro de commande et des photos claires. Aucun retour physique requis.

• Délai de remboursement : 5 à 15 jours ouvrables en CAD.

• Frais de retour : Aucun.

• Frais de restockage : Aucun.

📌 Conformité aux données structurées

• returnPolicyCountry: "CA"
• returnMethod: Remboursement ou remplacement
• returnFees: Aucun
• returnWindow: 30 jours

• itemCondition: Aucun retour requis

🇺🇸 United States – Return Policy (US)

Per the Federal Trade Commission (FTC) and various state laws:

• Change of Mind Returns: Not required for custom-made goods (varies by state).

• Defective Items: You're protected by federal regulations and we’ll provide full compensation.

• California Customers: In accordance with California law, our policy is fully transparent and clearly posted on our site.

• Refund Timeframe: We’ll process your refund within 5-15 days of approval.

📌 Structured Data Compliance:
returnPolicyCountry: "US"
return Method: Refund or free replacement
return Fees: No fees
return Window: 15 days
restocking Fee: $0
item Condition: Unused and in original packaging (if applicable)

🇬🇧 United Kingdom – Return, Refund & Exchange Policy

As a UK customer, you are protected under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. Our policy ensures legal compliance and fair practice for all made-to-order goods.

🛍️ Return Eligibility

We accept returns within 30 days of delivery under the following conditions:

• The item is defective, damaged, or not as described.
• The item is unused and in its original packaging (if applicable).

• You contact us within 30 days of delivery to initiate a return.

⚠️ While made-to-order items are generally exempt from change-of-mind returns under UK law, Google Merchant requires a 30-day return window. So we honor this for all eligible cases involving damage, defects, or delivery issues.

📦 Return Method & Fees

• Return Method: By mail
• Return Shipping: Free (return label provided)
• Restocking Fees: None
• Exchanges: Accepted for defective or incorrect items

• Refund Timeframe: Processed within 5 business days of approval

🔁 How to Request a Return or Exchange

1. Email us at bachiapparel@gmail.com with your:

• Order number
• Description of the issue
• Clear photo(s) of the product

1. We will confirm your eligibility and provide a free return label (if needed).

2. Once approved, you will receive a full refund or replacement—your choice.

📜 Legal References

• Consumer Rights Act 2015
• Consumer Contracts Regulations 2013

• Google Merchant Center UK Return Policy Requirements

💛 Our Promise

We’re not a big box store—we’re a small team that believes in integrity, quality, and transparency. If something went wrong, we’ll make it right. Always.

🇬🇧 Politique de retour – Québec & bilingue (optional French section)

Chez Bachi Apparel, chaque article est fabriqué sur commande, spécialement pour vous. Si votre produit est défectueux, endommagé, ou non conforme à la description, vous pouvez demander un remboursement ou un échange dans les 30 jours suivant la livraison.

• Aucuns frais de retour
• Étiquette de retour fournie gratuitement

• Le remboursement sera traité dans un délai de 5 jours ouvrables suivant l’approbation

Écrivez-nous à bachiapparel@gmail.com avec votre numéro de commande et des photos du produit.