Returns & Exchanges
Last updated: August 31, 2026
Full Refund or Free Reprint
Your choice — refund to original payment or an exchange/replacement
Return by Mail
Free return shipping on defective or incorrect items
30-Day Window
From date of delivery
Our Policy
Changed your mind, wrong fit, or the item arrived defective? Contact us within 30 days of delivery for a full refund to your original payment method or an exchange/replacement. Returns are handled by mail, and return shipping is free for defective, damaged, or incorrect items.
We accept returns for any reason as long as the item is unworn, unwashed, and in original condition. For change-of-mind returns (size or color preference, no longer wanted), the customer covers return shipping and original shipping charges are not refunded.
What Qualifies
Eligible for Refund or Exchange
- Request made within 30 days of delivery
- Change of mind, wrong fit, or size/color preference — unworn, unwashed, original condition
- You received the wrong size, color, or design
- Item arrived defective, damaged, or with print issues
- Return by mail — when a shipment is required, we email you a return label to download and print, along with instructions
NOT Eligible
- Items worn, washed, altered, or damaged after delivery
- Gift cards
- Color appears slightly different due to screen settings
- Requests made after the 30-day window
How to Start a Return
Email Us
Email returns@bachiapparel.com within 30 days of delivery with your order number, the reason for the request, and a photo of the item (especially for defects or wrong items).
Choose Refund or Exchange
We respond within 1–2 business days to confirm your preference: a full refund to your original payment method, or an exchange/replacement in the size, color, or design you want.
Follow Return Instructions
Returns are handled by mail. We send instructions by email and cover return shipping for defective, damaged, or incorrect items; change-of-mind returns are shipped back at your expense.
Receive Your Refund or Replacement
Refunds are issued to your original payment method within 3–5 business days after approval. Replacement items are shipped at no cost to you.
Defective or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, contact us within 30 days of delivery with photo proof. We'll arrange a refund or replacement for eligible returns, and you do not pay return shipping.
Photo proof required: Include clear photos showing the defect, print issue, or incorrect item from multiple angles. This helps us process your case faster.
Important Notes
- Refunds are issued to your original payment method
- Exchanges/replacements available for eligible returns
- No return shipping fees for eligible returns
- All requests must be filed within 30 days of delivery
- A photo of the item is required to process your request
- One refund or reprint per order item
- Keep the item: for many approved returns we'll refund you and tell you to keep or donate the item — no need to ship anything back. If we do need the item returned, we'll email you instructions first.
Legal Disclaimer
This policy is based on general Canadian and U.S. consumer protection guidelines. Specific consumer rights may vary by province or state. Nothing in this policy is intended to limit or override your statutory rights under applicable law.
Contact Us
For all return requests and questions, please contact us:
BACHI APPAREL
Email: returns@bachiapparel.com
Please include your order number in all correspondence.