Shipping Policy

Processing Time

Orders are processed within 1–2 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.

Domestic Shipping (United States)

* Delivery times are estimates and include 1–2 business days of processing time.

International Shipping

We ship to Canada, the United Kingdom, the Dominican Republic, Mexico, Costa Rica, and Panama. All prices are in USD.

Order Tracking

Once your order ships, you will receive an email with tracking information. You can also track your order by:

• Logging into your account and viewing order history
• Clicking the tracking link in your shipping confirmation email
• Contacting our customer service team

Shipping Restrictions

We currently cannot ship to the following:

• P.O. Boxes
• APO/FPO addresses
• Countries under US trade restrictions

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to investigate and resolve the issue. We may require photos of damaged items and packaging.

Address Accuracy

Please ensure your shipping address is accurate and complete. We are not responsible for packages delivered to incorrect addresses due to customer error. If your order has not yet shipped, contact us immediately at info@bachiapparel.com and we'll update the address. If the address has changed and shipping cost differs, the customer is responsible for the difference. Once an order has shipped, the address cannot be modified.

Delivery Estimates & Delays

Shipping times are estimates, not guarantees. They do not include production or customization time for made-to-order items, and they exclude local holidays and unavoidable events. Every order ships with a tracking number sent by email so you can monitor your package end to end.

Delays may occur due to factors outside our control, including:

• Flight cancellations or carrier service disruptions
• National or local holidays
• Striking workers or weather-related closures
• Customs clearance for international shipments

Haven't Received Your Package?

If your package hasn't arrived within the estimated window (typically 20+ days for international), the most common reasons are:

• Missed calls or attempted deliveries from the courier
• Incorrect contact number provided at purchase
• Incorrect or incomplete shipping address

Please contact info@bachiapparel.com with your correct contact details and available re-delivery times so we can coordinate with the carrier.

Marked Delivered but Not Received

If tracking shows your package was delivered but you can't locate it, please first check with neighbors, building staff, or unexpected drop-off spots, and contact the carrier directly for any additional delivery details. In cases where the carrier confirms delivery, we are unable to cover the cost of reshipping or refunding the order. If the package still cannot be found, a new manual order may be required to have it reshipped.

Packages Returned to Sender

If your package is returned to us because it was unclaimed at customs, refused, or had an incorrect address, we will notify you once it arrives back at our facility. You can choose to have the order reshipped to an updated address — new shipping charges will apply for re-delivery in these cases.

Contact Us

For shipping questions or concerns, please contact us: